Updated on December 19th, 2023
Budget Fashionista provides this information about the TJ Maxx return policy for informational purposes only. These policies are subject to change.
TJ Maxx return policy for store-bought items
To get a full refund to the original source of payment, do all of the following:
- Bring the item back to the store within 30 days of purchase.
- Bring the original receipt.
- Make sure the item is unworn, unwashed — in the same condition it was when you bought it.
- Be prepared to show your driver’s license or another form of identification. The store representative usually only asks for ID when you don’t have a receipt, but it doesn’t hurt to be extra prepared.
- If you paid by check, you’ll have to wait 10 days to get a cash refund.
If you do not have the receipt, you will need official identification. Your refund will be provided in merchandise credit only.
TJ Maxx in-store returns FAQs
Can I return items by mail if I purchased them in a store?
No. You must bring the item into the store within 30 days of purchase to return it.
What’s the TJ Maxx holiday return policy?
In 2023, if you buy an item in a store between October 8 and December 24, you have until January 25, 2024 to return it. The normal 30-day window applies to all purchases on December 26 and later.
Can I return my TJ Maxx purchase to Marshalls or another sister brand?
No. You have to return the item directly to TJ Maxx.
TJ Maxx return policy for online purchases
To get a full refund for your online purchase at TJMaxx.com, do all of the following:
- Check the receipt sent with your order to verify that the items are eligible for returns.
- Return the item in store within 40 days of your order date.
- Include your packing slip/receipt.
- Make sure your item is in “new” condition — with tags, unworn, and unwashed.
You can also mail in your return, but TJ Maxx will deduct $11.99 as shipping and handling fees. If you go this route, use the shipping label that’s included at the bottom of your receipt.
Some items are not eligible for in-store returns. These include:
- Items over $1000
- Handbags over $499.99
- Long occasion gowns
TJ Maxx in-store returns FAQs
I have an item with a gift receipt. How do I return the item?
Take the item into a TJ Maxx store to ask for the return. You’ll be refunded with merchandise credit.
I lost the receipt. Can I still return the item?
Take the item into a TJ Maxx store and see if you can get merchandise credit for it. You’ll have to show your driver’s license or other form of communication.
Will I get a refund on the shipping charge I paid when I bought the item online?
No. For TJ Maxx online purchases, shipping fees are nonrefundable.
I paid for my online order with PayPal. How will it be refunded?
TJ Maxx does not return funds to PayPal. You will get merchandise credit instead.
I paid for my online order with Apple Pay. How will it be refunded?
You can get the purchase refunded to your Apple Card if you bring the card with you to the store when you return the item.
Can I exchange an item I purchased online?
No. TJ Maxx doesn’t have a process for exchanging online orders. You have to return the item and then buy something else with the refund.
You can find the official TJ Maxx return policy here.
Can I return an item I purchased yesterday at Tj Maxx at Marshalls? I bought items in the San Luis obispo tj maxx while traveling. I live in Visalia, amd we only have Marshalls!
Usually not. I tried that, and they said they couldn’t do it.
I went to Marshalls in Nashua NH and my items had Marshall tags on them. And they would not return or exchange them cause I couldn’t find the right receipt. And I had just lost I can drive. I could not find my I’d drivers license. But the items still had Marshalls tags on them. The items were ugly. I wouldn’t wear them and they came to about $60. So unless you have a license and you accidentally lost your recept, you pretty much have to sick it up. That’s ridiculous. They.had Marshalls tags on them. That is the worst business move ever. Not everyone has a license nor do they have too. And I was asking people if they were to use their license and because they didn’t like the way I went about it. They wouldn’t exchange them. So not only did I do.what I was told I.needed they.wouldnt accept it. To me that’s just ridiculous. When the items hideous items mind you wouldn’t be returned I called corporate. And they did nothing about it either. I used to.love shopping at Marshalls totally boycotting it for the rest of my life. I did exactly what was told of me and they still wouldn’t return the items. Although I had identification proven I was me. I was treated like a total criminal..
I tried to return an item I received as a gift, and they told me I couldn’t return it without their label on it. I told them it was probably removed because it was a gift and she still refused. I wasn’t looking to get any money back only a store credit because I shop at TJ Maxx all the time. She said I had to get the receipt and I said I wasn’t able to. It didn’t matter she said it couldn’t be returned. How many people leave on the price ticket when they are wrapping a present? I will have to reconsider shopping at TJ Maxx with such a horrible return policy.
@Patricia: I understand that since it was a gift that it wouldn’t have the tags still on there, but you should have been given a gift receipt which you could use to return the gift. TJ Maxx cannot give you a refund, even if it’s store credit, if you do not have a receipt with the gift (without tags). That is their policy. They cannot just refund you for any item since they have to be able to confirm that the item is in fact from TJ Maxx. You’d be surprised how many people try to return items from other stores at TJ Maxx. That is why TJ Maxx has the return policy they do.
I bought a swimming suit for $30 and six days later it was on sale for $19. Can I return with proof of purchase and receive the difference. One of your sales persons even told me it wasn’t going on sale when I asked when I bought it.
Hi Donna..I think ur best bet would be to return the item with the receipt n get ur money back, than re-purchase it for the sale/clearance price. Good luck!!
I LOVE TJ MAXX AND MARSHALLS STORES. I CANT GET ENUFF OF EM;)
This is a great place to save money and still get quality retail products.
I received a purse from TJMax for Christmas and do not have a receipt, but the tags are still on it…may I please exchange the purse for another without the receipt..I would like to upgrade to a newer purse…Thank you for your time
can i shop with a store credit online?
Can I return a clearance item? I havnt even used it…I actually got it from my mom but it doesn’t fit…
I purchased luggage from a Marshall’s in Tulsa. The luggage wheels did not performs well on our trip. Can I return it to a tjmaxx in Amarillo Texas?
Can items purchased at Marshall’s/Home Goods be returned at T J Maxx? We were out of state visiting relatives when we bought some luggage only to realize when we returned home that it was damaged. TJ Maxx is in another town about 30 miles away but there is no Marshall’s/ Home Goods near. Thanks!
I purchased a purse at a Marshalls sore. I placed it on my charge. I would like to return it for a cash refund. Is this possible. My card is current and in good standing/
Helen,
Typically, the refund goes on your card. You can check with your Marshalls store to see if they’ll handle it differently.
Catherine
I was out of state when I purchased a handbag at TJ Maxx in Buckhead Atlanta, GA on Oct 19, 2014 & tried to return it in my home state of Pennsylvania. I was told I had to have the tag on the bag because there was no tag on the bag which the Sales Rep had to go on the floor to scan the same bag that had a sales tag on it (which I had explained to the Sales Manager) but I had the receipt which transaction was labeled as “19 – ACCESSORIES 757670 299.99T which was purchased on my debit card. I showed the receipt to the Sale Manager which informed me that I could not return the item because (1) The designer is not one of TJ Maxx retailer via Sloan & Alex; (2) I need the sales tag or I can take it back to TJ Max in Buckhead Atlanta. Note: the Sales Manager contacted TJ Maxx in Buckhead Atlanta which informed the Sales Manager that designer handbag is a retailer at that store.
That said, I could not return nor get a refund even though I have a receipt. I am a Disabled Veteran & I have always enjoyed shopping at TJ Maxx, however from this treatment I will no longer remain a customer.
I do not blame you for no longer shopping at TJ Maxx. Although I moved to a town that does not have a TJ Maxx, after reading your experience, I will not shop there when I travel back to my home town. That is deplorable customer service. Is small claims an option? They clearly should have refunded your money.
I purchased a purse in November of 2015. It was very expensive. The strap broke at 4mo. I have the recipt. Do you think I can return for store credit?