Updated on December 19th, 2023
Bought something you no longer want from Marshall’s? Here’s the scoop on the return policy.
Marshalls return policy
Timing: 30 or 40 days
Marshalls maintains separate return policies for in-store purchases vs. online purchases. So:
- In-store purchases must be returned to a Marshalls store within 30 days of purchase.
- Online purchases can be returned to a Marshalls store within 40 days of your order date. If you mail the return, it must arrive at Marshalls’ warehouse within 40 days of the order date.
The holiday return window also is different depending on whether you bought the item online or in a store:
- Online purchase made between October 8, 2023 and December 24, 2023 can be returned until February 4, 2024.
- In-store purchases made between October 8, 2023 and December 25, 2022 can be returned in-store until January 25, 2024.
Products eligible for returns at Marshalls
Marshalls will only accept unworn and unwashed items. If it’s not saleable, you’re out of luck. You can’t return it or exchange it. If you want to return swimwear or intimate apparel, it must have tickets still attached. Opened beauty items and gift cards are not returnable.
Return shipping charges: $11.99
You can only mail in returns for online purchases. If you choose that option, you must use Marshalls shipping label and your refund will include a $11.99 deduction for return shipping and handling. You can bypass that charge by returning your item directly to a Marshalls store.
Any shipping charges you paid to receive the order are not refundable. The only exception here is for defective merchandise.
Refunds
You can usually get a refund to your original form of payment if you have the original receipt, packing slip, or shipping confirmation and you comply with the return window outlined above. Without proper documentation or outside the return window and you’ll get a merchandise credit instead.
Items returned with a gift receipt are refunded with merchandise credit.
Note that you may need to show a photo ID to use your merchandise credit.
Exceptions to the above include:
- If you bought the item in a store with PayPal, you’ll be refunded with a merchandise credit.
- Apple Pay returns are refunded with a credit to the original card if you have a receipt or the actual credit card. Otherwise, the refund will go to any card you choose.
Marshalls uses a refund verification system, which essentially tracks your return activity. That means you must show a photo ID to make an in-store return. And, store staff can refuse your return based on your prior activity.
Refund timing
Marshalls processes return credits on mailed items after your item has been received and verified. It can take 10 to 14 days for you to see the credit applied to your account.
Refunds are processed immediately for returns brought into a store. Your bank may take a few days to post the refund to your account.
In-store vs. mailed returns
You mail in returns for items purchased in a store.
Online items priced over $1,000 must be returned by mail. Same goes for handbags priced $500 or more and long occasion gowns.
Marshalls return policy: Next steps
- Find a store near you. You must take items purchased in-store back to a store. And for items purchased online, in-person returns are cheaper and faster.
- If you prefer to mail your return, use the return shipping label that’s attached to your receipt.
- Take a photo of your receipt, shipping label, and the item you are returning.
- Package up the item in a box, apply the shipping label, and drop the box off at the shipping carrier shown on the label.
What our readers say
Take a peek at the comments below and you’ll see that many Marshalls stores are not forgiving with the return policy. A store employee can deny refunds and store credit if you don’t have a receipt. Your best bet when shopping Marshalls is to keep your Marshalls receipts organized and don’t remove those tags until you’re sure you want to keep that piece.
Want to avoid making Marshalls returns in the future? See our post on How to Shop Marshalls.
Budget Fashionista provides this overview of Marshalls return policy for informational purposes only. These policies are subject to change. You can find the official Marshalls return policy here.
Can you return items bought in GA and returned to FL within 30 days and with the sale
receipt ? Thank you for a prompt answer. M. R. H.
99% sure you can return items to ANY marshalls anywhere in the country as long as you have a receipt
You can’t return a swimsuit with store tag WITHOUT the receipt—at least according to the clerk at my local Marshalls. My daughter was gifted a swimsuit for her birthday (no reciept). It didn’t fit and when I tried to return it for store credit or an exchange for size I was declined. The clerk made a remark about OSHA regulations. Really? How does having the receipt make the suit any more sanitary than the suit just having the tags on it. FWIW I only allow my daughter (elementary age) to try on suits with underwear on. Fed up with Marshalls lousy customer service and won’t be shopping there any more. Some lucky girl whose mom shops at Goodwill will get a lovely brand new with tags swim suit next week.
This sounds like a fair and reasonable policy, yet it failed me today at Marshall’s in Ledgewood, NJ. In late August, I bought a shirt for my daughter for school. She wore it for the first time last week. While she was at school, it began to fall apart. Hem stitching came out, and a hole appeared elsewhere. I washed it and went to Marshall’s. When the cashier heard me, she immediately called the front end person over. She then called the manager. They did not want to hear that the shirt must have been defective or that I washed the shirt as a courtesy to them. Did they want me to bring a dirty shirt to them? The manager scolded me for not listening to him and for washing the shirt. When I looked him in the eye to show I was listening, he started becoming even more annoyed.
The thing that bothered me most was that this policy was not allowing for a defect in the merchandise–it’s not like someone wore it and then changed their mind.
My niece bought me a pair of jeans 4 my bday but they dnt fit can I exchange them without a receipt?
yes you can return them as long as the tags r still on them and you have your id
For the clothes, if you’ve already worn them for couple of times, you couldn’t return them even with receipt and tags.
Is it possible to mail returns? The nearest store is far away from me.
i bought a suit from marshalls back in March it has sat in my closet was never hemmed nor used still has tags however i have misplaced the receipt may i still return it for store credit
It completely depends if it shows up in the return active sale systems. If it still has a price available in the store to return then yes. If it reads the tag that it cannot bigger found then it is no longer in the system or store so it has no value to be able to be returned without the receipt. You still cannot get store credit.
I went to return 104$ MK bag to Marshall today . But the manager said that it’s not their bag. I have been shopping from Marshall since 14 years. It never happened to me. I felt terrible . What can I do at this point. I have the tag and receipt . And I purchased it 2 weeks back.
I bought a Jessica Simpson suitcase at the Silver Spring store and used it 2times before the zipper front fell apart (stitching was coming apart), because I did not have the tickets still on and the receipt with it, I was denied anything back because the case was no longer being sold in the store. HELLO, probably because the product was not up to standards. I paid, $79.99 for it, and I also purchased the matching bag which is great, I love it but it did not fall apart like the suitcase. I talked to the manager, she said their was nothing she could do with the tags and the receipt. I am very disappointed in customer service, what happened to satisfaction guaranteed no questions asked!!! If you care enough to respond to my complaint, you can reach me at PHONE or email at EMAIL Thank you in advance. I left the case at the store in discuss, and will not be back. FYI Macy’s takes back anything because they can look up your charge card charges.
Cynthia,
I scrubbed out your contact information from your comment. I would suggest you call the store back or call corporate. It’s likely that you will the same answer from them, unfortunately. Good luck.
Catherine
I was denied a return of a Halloween item today. I realize it’s after Halloween, but the item is new and unused with tags and I have my receipt. I was told they aren’t taking back any Halloween items. In the past years, I have returned seasonal items after the holiday has passed for either money back or a store credit depending on the 30 day time period. If it was after the 30 days, I always received a store credit. Do you know what the exact policy is for returning holiday items after the holiday. There is no printed policy that the store can produce for me to see. I think my local Marshall’s makes their own policies up.
Hi Joy,
I called my local store (in St. Louis) and they told me I could return anything within 30 days as long as I had the receipt. BUT then, I asked specifically about a Halloween item — and the answer changed. I am not sure if this is a new thing or not, but it seems Marshalls does have a different policy for seasonal items.
Catherine
Hi Joy,
I just came back from trying to return an infant halloween costume that was unworn and with a receipt. I went to the nearest Marshall and they told me that they were not accepting it because it holds no value to them and cannot sell it back. I said that no one told me that when I bought the item and said that that was not right. Manager said all the cashier should mention it as customer buy it. I said no one said anything to me and ask if there was any exception because of that or store credit. There was nothing they could do. Manager then suggest I talk to the original Marshall I purchase it from in San Bruno, CA and I called before making the trip. I spoke with the manager in San Bruno and told her of the situation and I asked if there was any exception since no one made it aware to me that we cannot return costumes after the 31st. She proceeded to say there were signs at the register, four of them. I got off the phone and spoke to the manager at the marshalls I was currently at to tell her what was said in the phone. She then also added that yes they had signs too everywhere. I am pretty sure at the time I bought it there were no signs and cashiers did not mention about the returns for costume. And who’s to say when the signs were put out or when they started telling people before or after I bought the costume. This whole thing is not right and after I tried researching forba return policy for why I cannot return a costume. I have the recepit, unworn, and within 30 days.
Can I return a dress that still has tags on but I do not have the receipt for?
Sunny,
Typically, no. You can try, but Marshalls is a stickler for the receipts.
Catherine
When returning an item with receipt to Marshalls, do you count 30 days including date of purchase?
I bought a shower rack a few days ago (Sunday, and today is Wednesday) I tried to set it up and it will not fit in my shower in any capacity.. I could not get it full back in the box and cant seem to find my receipt. Can I return it for store credit?
Julie,
You should be able to get store credit for it. They may give you a hard time about the packaging though. Give it a shot and let us know what happens!
Catherine
Can I return somethings purchase through a credit card, if i do not have the credit card anymore and get the cash?
Ortencia,
You may be able to if you purchased the item within the last 10 days. Otherwise, you’ll have to settle for an exchange.
Catherine
I bought a pair of wine glass yesterday and since they weren’t packaged, the girl wrapped them in the packing paper before putting them in my bag. Unfortunately, by the time I got home and unwrapped them, one glass had a couple pieces broken off the rim. Do you think it could be returned as they were never even used and broke probably due to not being wrapped well enough? I’d hate to lose money on something that I never even touched once it was in the bag.
Sarah,
I would definitely go back to the store and ask to speak to the manager about it.
~Catherine
Roberta,
You may be able to get store credit for it, as long as it doesn’t look worn. It probably depends on the staff at your store, and whether or not they notice or care that you’ve had the garment for a while.
Catherine
You might not be able to return even something purchased 2 weeks ago without receipt. Last night I was trying to return shirt purchased shortly before in Canoga park, Los Angeles store and forgot receipt at home. Read their print – due to ‘loss prevention’ they reserve the right to decline return, they claimed that shirt was not in their system and decline even store credit. I felt like a thief and never been more embarrassed in from of other people. I will be complaining to their customer service falks on Monday. Stay away from that store, manager clearly enjoyed power in her small pond, this is really more principal for me at this point then monetary compensation
Thanks for sharing your experience. I’ve had that happen to me before (not at Marshalls) and it’s awful. Let us know what customer service has to say about it.
~Catherine
I bought a nail polish at Marshalls that I never used and tried returning within the 30-day refund time with receipt, only to be told no by the manager, then told reluctantly yes, that they’d allow it this once, but they wouldn’t return such products again.
I bought a nail polish at TJ Maxx that I never used and returned within the 30-day refund time with receipt, without a hard time. There was never a suggestion of a no or hard time coming, only pleasantries.
I bought a pair of jeans at Marshalls that I never wore, never washed/dried, in fact, I never removed the tags, and returned them within the 30-day refund time with receipt. Again I was met with a hard time, this time on the way out after the return. The cashier took them to the manager and put them up to her nose to smell them, and told him something. He asked “who?”, she turned and pointed and in a loud voice said “her!” I stopped, asked what the problem was. The manager said dismissively, “there’s no problem, nothing, you can go on your way”. To which I said “if there was no problem, then why was such a scene made by your cashier?” They wouldn’t answer, wouldn’t look at me, and turned away. The only thing I can think of is they’d been sitting in the car near a Bath & Body Works Car Scent vent clip.
These two stores are owned by the same company, and there’s only one credit card and one gift card honored at both stores (in addition to Sierra Trading Company and Home Goods), so why are their policies not the same?
There needs to be consistency!
I really don’t want to shop at Marshalls again. And when I complained about these instances to a cashier at TJ Maxx, they knew exactly what store and manager I was talking about, and said they don’t even like either.