Budget Fashionista provides this overview of Macys return policy for informational purposes only. These policies are subject to change. You can view the official Macys return policy here.
This post may contain affiliate links*Macys return policy
Timing: 90 days + special holiday return window
Macy’s accepts most returns by mail and in store within 90 days of purchase.
During the holiday season, purchases online or in-store made on or after October 2, 2023 can be returned through January 31, 2024.
Exceptions to the above return windows include:
- Apple products can only be returned within 14 days.
- Area rugs can be returned within 30 days.
- Backstage merchandise can be returned within 30 days.
- Designer garments can be returned within 14 days.
- Dresses can be returned within 60 days.
- Fine jewelry can be returned within 60 days.
- Finish Line products can be returned within 45 days.
- Anything shipped and sold by a third-party seller must be returned to the seller within 30 days.
- Lighting can be returned within 30 days.
- Unworn maternity items purchased online must be returned by mail only to the vendor within 30 days.
- Personal care and small electronics must be returned within 60 days.
- Tech accessories must be returned within 14 days.
- Tech watches must be returned within 30 days.
Eligibility: New condition
Generally, your items must be in saleable condition with the original tags attached. You can return new or “gently used” cosmetics or fragrances.
You cannot return final sale items, last act items, Macy’s Beauty Box items, or special orders. You also can’t return pool tables or food, beverages, or live plants.
Accessories, lamps, mirrors, and wall art can be returned within 30 days of receipt if they are in new condition in the original packaging. These are subject to a 15% restocking fee.
Furniture items shipped directly from Macy’s vendor or via UPS Ground can be returned within 30 days of receipt. To return furniture with scheduled delivery, you must contact Macy’s customer service within three days of receipt. You will be charged a 15% restocking fee.
Mattresses can be returned within 120 days of receipt, once only. These are subject to a 15% restocking fee.
Shipping
Return shipping is $9.99 plus tax, but you can get out of this fee by joining Star Rewards. Members get free returns.
Online vs. in-store returns
Macy’s is specific about where you return items:
- In-store purchases are returned in a Macy’s store.
- Online purchases are returned in a Macy’s store or by mail.
- If you bought something that was shipped directly from a seller, send the return back that seller.
Refunds: Keep the receipt
You are usually eligible for a refund to the original form of payment if you have your original receipt, packing slip, or credit card used to make the purchase. Note that if you return something purchased in a BOGO deal, you’re refund for each item will be proportionally reduced. Macy’s spreads your savings across both items. As a result, you’ll get a small refund even if you return the item that was originally free.
If you have a gift receipt, you will be refunded with store credit. Store credit will either be an EZ Exchange Card, which works like a Macy’s gift card, or a merchandise certificate.
If you have no documentation about the purchase, you may get store credit. The amount will be that item’s lowest selling price over the last 180 days.
Refunds are credited within 10 business days of Macy’s receiving the return.
Exchanges
If you need to exchange an item, your best option is to go into a Macy’s store with your original receipt or the credit card you used to make the purchase.
To process an exchange online, you have to request the return first and then buy the item you want.
Macys return policy: Next steps
- Go into a Macy’s store if you can, with your item, tags, and receipt. This will be your fastest option. Find a store near you.
- If you bought the item online, you have the option to send it back by mail. Find your order number and then go here to get a shipping label.
- Take a photo of your order receipt.
- Package up your item with the original receipt, print and apply the shipping label, and drop the package off at a UPS location.
Want to avoid Macy’s returns in the future? See our guide on how to shop Macy’s. Also learn how to maximize savings at Macy’s with this overview of Macy’s Star Rewards.