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This post may contain affiliate links*Ann Taylor return policy
Timing: 30 days to get a refund
You must return items you bought in-store or online within 30 days of your purchase date to qualify for a refund. Outside of that window and you can only get merchandise credit or an exchange.
Ann Taylor does have an extended returns window for the holidays. Purchases made November 18, 2023 to December 24, 2023 can be returned through January 31, 2024.
Products eligible for return at Ann Taylor
Only items that are unworn and unwashed are eligible for return or exchange.
You can’t return or exchange final sale items at any time, even if you have the receipt. To identify final sale items, look for “Final Sale” in the description on your receipt, or a price ending in 77 or 88 cents.
Return shipping fee: $8.95
If you use Ann Taylor’s return label, return shipping will cost you $8.95. This amount is deducted from your refund. Note that this is $1 more vs. last year.
You can alternatively ship the product back and pay for your own shipping. If you do that, make sure you process your return online first and get a return invoice. Otherwise, your return will be delayed.
The address to mail goods back to Ann Taylor is:
Ann Taylor Online Store
1901 East State Road 240
Greencastle, IN 46135
When you have the receipt
If you haven’t worn or washed your Ann Taylor merchandise, you can return it for a refund or exchange within 30 days of the purchase price. After 30 days, you can return the unused item for a credit or exchange only.
When you don’t have the receipt
If you’ve lost your receipt, you can still return the unused item in exchange for store credit. Your credit will be based on the item’s selling price on the date of the return.
The exception here is on items marked as Final Sale on the date you try to return them. In this case, you cannot return the item at all.
How to return something you bought in store
Items you buy in-store can only be returned in a store.
How to return something you bought online
You can return items you bought online either in an Ann Taylor store or by mail. To start your mail-in return, and click on Return By Mail.
Want to avoid Ann Taylor returns in the future? See our post on how to shop Ann Taylor.
You can find the official Ann Taylor return policy here.
Karinawowa
Monday 15th of October 2012
The return policy posted above does not tell the whole story. Ann Taylor Loft now requires that you allow them to scan your photo ID so that they can track how many returns you make and have the right to refuse returns if you make "too many" though they refuse to define how many is too many. They told me it was up to "the manager's discretion" based on what they pull up from their company database that tracks your returns with the ID. By the way, requiring you to allow them to copy personal information from your photo ID when making a purchase or return violates the merchants agreement with Visa and MasterCard. So if this has happened to you, report them immediately to your credit card company. This practice is also illegal in California and other states. If this has happened to you in Caliornia or another state where it is illegal, report them to your state attorney general's office. Under state law they can be fined and you can also sue them for refusing your return because you refused to let them copy your ID.